The new rules won’t apply to the Business seller information section.” phone numbers, email addresses or social media profiles, in item descriptions, images, eBay Shops or seller profiles. “From September 2017 you won’t be able to include contact information, i.e. Sellers took this to mean that they couldn’t add the details themselves but that they would continue to appear in the Business Seller Information box below their description, eBay’s exact wording in the seller release is below:
This new section doesn’t appear to be live yet on eBay UK (at least I’ve not seen it), but you can already see how it will look on eBay France: Is this unexpected?ĮBay announced in their last seller release links policy update that they would bar sellers from including contact information in their listings. In future once the information is removed, the only way that a buyer will be able to find your contact information is by clicking on your user ID at the top of the listing to access the Seller Profile and then clicking on a new a new Business info section. This change will align the way information is displayed on a desktop with how it is already displayed on mobile views and the eBay app. However they will continue to display the seller’s VAT number (if available) along with the Terms and conditions for the sale and Returns policy on individual listings. EBay have announced on sites across the EU that they will be removing business seller contact information from the Business seller information box on the product listing page.
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